Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
attentive service
great location
pricing
small room issue
8.4/10
Great
Rooms
8.4
Location
8.6
Service
8.6
Dining
8.6
Guest reviews
8.4/10
based on 5 review
4.5/5
based on 960 review
9.3
9.3/10based on 1253 review
#1 of 78 hotels in Heidelberg based on Tripadvisor
Larry
United Kingdom,
April
2024
8.2/10
The hotel is super nice with easily accessible rooms that were perfect for our needs, very well isolated, but lacked coffee or tea facilities. The service was top-notch, with staff going out of their way to be helpful, although the view for children wasn't the best as the hotel mainly hosts Medical Tourism. The location was awesome and insuperable, featuring a lovely swimming pool on the top floor; close to the shopping area but far from the river. The dining experience was wonderful, offering anything one could want, even champagne. The facilities were excellent, but could use improvement.
Rooms
8.0
The rooms were easily accessible and perfect for our needs, very well isolated, but lacked coffee or tea facilities.
Service
9.0
The staff was very helpful and nice, going out of their way to be helpful, including explaining the focus on Medical Tourism.
Location
9.0
The location was super nice, awesome, and insuperable, with a nice swimming pool on the top floor; close to the shopping area but far from the river.
Dining
7.0
The dining was excellent but could improve;
Facilities
8.0
The facilities were excellent, but with room for improvement.
Robert
United States of America,
October
2023
8.8/10
Opening the windows in the gorgeous rooms, you're greeted with the soothing sound of spraying water and the delightful scent of fresh lilies. The stay was very nice overall, but there were some minor issues to consider.
Rooms
9.0
The rooms were gorgeously decorated with the sound of spraying water entertaining my ears upon opening the windows. The fresh lilies added a lovely touch to the simple table decorations. It was indeed a very nice experience.
Service
9.0
The service was exceptional with a very professional and attentive staff willing to please. They were nice, friendly, and kind throughout my stay.
Location
8.0
The location was great, near the Christmas market and within walking distance to the kilometre-long car-free high street with an array of shops and restaurants. The presence of a nice swimming pool on the top floor made it stand out from other alternatives.
Dining
9.0
The dining experience was wonderful, offering a spread of delicious and rich foods, including fruits, bread, cheeses, hot and cold supplements, and fresh juices. The attentive staff made it even better.
Facilities
9.0
The hotel boasts excellent facilities including room service, laundry, valet parking, and more, adding to the overall convenience of the stay.
attentive service
pricing
Gerald
United Kingdom,
July
2023
8.2/10
The hotel was like a hidden gem, offering spacious and well-appointed rooms that felt more like a suite. The superb breakfast and great ambience added to a very comfortable and quiet stay. I would have preferred a king bed, but overall, it was a delightful experience.
Rooms
8.0
The rooms were well-appointed, with lots of light and space, more like a suite. They had everything one could think of, and the superb breakfast and ambience added to the comfort. However, I would have preferred a king bed.
Service
7.0
The staff was nice, friendly, and kind. Despite some minor issues like being woken up at 9 am when staying for only one night, the overall service was satisfactory.
Location
9.0
The location was convenient, near shopping areas and central for our needs. The good parking facilities and the very good restaurant added to the overall experience.
Dining
9.0
The dining experience was wonderful, including the spread, service, and atmosphere. The variety of hot and cold food, as well as fresh baked breads and pastries, made dining a highlight of the stay.
Facilities
8.0
The hotel offered a variety of facilities that enhanced the stay, including room service, car hire, and shuttle services.
Edgar
United Kingdom,
July
2023
8.0/10
My stay was a pleasant experience overall. The room was spacious and comfortable, although a bit warm due to the air conditioning being inactive during October. The service was exceptional with friendly and efficient staff always ready to assist. The location was convenient for walking to nearby attractions, although the design could have been better. The dining experience was fantastic with a variety of options and attentive staff.
Rooms
8.0
The room was very spacious and comfortable with a view over the courtyard.
Service
9.0
The hotel staff was friendly and efficient, making my stay enjoyable as a solo traveler.
Location
7.0
The hotel location offered easy access to many attractions within walking distance, eliminating the need for a vehicle throughout my stay.
Dining
9.0
The dining experience was wonderful with a spread of excellent options and a great atmosphere.
Facilities
7.0
The hotel facilities were satisfactory and met my needs during the stay.
Joseph
United States of America,
May
2023
9.2/10
I had a wonderful stay at the Queen's Palace hotel. The rooms were large, comfortable, and well-decorated, complete with a lovely 2-basin bathroom. The service was top-notch, just like the amazing staff at Europäischer Hof Heidelberg. The location was ideal for exploring the old town on foot. The dining experience was delicious and rich, especially the variety of fruits, bread, cheese, and fresh juices. The facilities were excellent overall.
Rooms
9.0
The rooms at the Queen's Palace were large, with tall ceilings and all the expected amenities.
Service
9.0
The staff at the Queen's Palace was super nice and amazing, making me feel welcome and valued throughout my stay.
Location
10.0
The Queen's Palace hotel is perfectly situated for exploring the old town and its attractions on foot, offering a convenient and enjoyable stay.
Dining
9.0
The dining experience at the Queen's Palace was particularly delicious, with a wide range of options including fresh juices and a great cappuccino to start the day right.
Facilities
9.0
The facilities at the Queen's Palace were well-maintained and added to the overall comfort and enjoyment of my stay.